As far as MERCHGROUND offers services from the field of events on behalf of an organizer, especially tickets for events, there is no distance selling contract according to § 312g para. 2 No. 9 BGB. A right of withdrawal is excluded for orders of such services. Each order of tickets placed obliges the customer to accept and pay for the tickets ordered.

There is also no right of revocation for contracts for the delivery of audio or video recordings in a sealed package if the seal was removed after delivery (§ 312g para. 2 no. 6 BGB).

In all other respects you are entitled to revoke your declaration of intent to conclude the contract within 14 days of receipt of the goods. After revocation you are no longer bound to the contract. The revocation can only be made in writing, e.g. using the sample revocation form sent to you with the order confirmation.
In case of a revocation, please reply to your order confirmation by e-mail and attach the revocation form.
The timely dispatch of the goods is sufficient to meet the deadline. 

After exercising the revocation you are obliged to return the goods at your own expense. The processing time for credit refunds is up to 14 working days.
We may refuse refunds until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. We reserve the right to determine the shipping route in the event of a return.

The right of withdrawal does not apply to used goods. This applies in particular to worn or washed textiles and unsealed sound carriers.

For resend the sample revocation form it is sufficient to send an e-mail to info@merchground.de

For all other topics visit our GTC.